3.8. Meter

3.8.1. Overview

3.8.2. Change Meter

Functionality

• Allows users to request replacement of a customer’s energy meter

Key Users

Designation	Main Purpose	Example Use Case
Cluster In-charge	To request a change of meter for a customer	Registering and switching out a malfunctioning meter
State In-charge	Same as Cluster In-charge	Same as Cluster In-charge

Page Details

1. Customer Information to be input
2. Meter Information will automatically populate, along with option to select anew meter
3. Review tapped to complete the process

3.8.3. Unreleased Meter

Functionality

• Tracks pending and completed meter change tasks
• These meters are to be unmounted, either because of a malfunction or expiry of the customer’s subscription
• The meter is then taken to the warehouse or assigned to a different customer’s subscription

Key Users

Designation	Main Purpose	Example Use Case
Cluster In-charge	To view pending meter change requests and assign to field agents	Contacting the agent who worked on a particular meter assignment
State In-charge	To view and acknowledge meter changes	Checking the number of pending meter assignments

Page Details

The page is organised into the following tabs

*Pending	*Review	*Completed
View of pending meter requests, assign to agent, and mark completed	List of completed meter requests	List of historical completed and acknowledged meter requests

3.8.3.1. Pending tab

1. Navigation Bar indicates current tab and allows switching by tapping or swiping

   

2. Pending Meter List with information on each meter. Agents can be called by tapping on their names
3. Task Buttons are used to allocate tasks to field agents and register the new location of a meter

   The task can be either reassigned to a different agent or executed (processed) towards reviewing on completion

3.8.3.2. Review tab

1. Navigation Bar indicates current tab and allows switching by tapping or swiping

   

2. Review Meter List with information on each completed meter activity that is pending review
3. Task Buttons used to confirm completed tasks

3.8.3.3. Completed tab

1. Navigation Bar indicates current tab and allows switching by tapping or swiping

   

2. Released Meter List with information on each completed meter release activity
3. Filter Bar to narrow results by plant and time interval

3.8.4. Smart Meter Status

Functionality

• Gives limited access to smart Smart meter data
• The user may remotely switch meters on and off from here
• Refer to Section 3.4.5 for more information

3.8.5. Smart Feeder Status

Functionality

• The Smart Feeder Status Section allows a user to reset or change configuration of a Smart Feeder through the application

Key Users

Designation	Main Purpose	Example Use Case
Cluster In-charge	Control the state of the meter for all customers on a particular feeder	Shutting off a large number of meters in case of a technical emergency
State In-charge	Same as Cluster In-charge	Shutting off the meter of a customer whose faulty appliance is impacting the whole distribution network

Page Details

1. Enter Details for plant and feeder number
2. Submit to continue to the next page

   Note that the feeder entry tab will only show once the plant has been selected

1. Feeder Information shown
2. Meter Status can be chosen between:

• Off
• On
• Auto

The user can also reset the meter to its default state by tapping the reset button

3.8.6. Meter Reading

Functionality

• The Meter Reading Section shows the electricity meter readings which are required at each plant

Key Users

Designation	Main Purpose	Example Use Case
Technician	To view which customer meters need to be read	Planning which customers to visit for metering before the end of the month
CSA	Same as Technician	Same as Technician
Cluster In-charge	To check the number of pending meter readings	Contacting field agents to remind them about incomplete meter readings
State In-charge	Same as Cluster In-charge	Same as Cluster In-charge

Page Details

1. List of Plants along with number of manually read meters at each plant, and number of meters still pending reading
2. Green Rows aggregates data for the cluster
3. Total Baraggregates over all plants

Tapping a particular plant shows the user a list of pending meters, as shown in the next screenshot (note that this functionality is only available after the 24th of the month)

1. Search Icon allows the user to segregate the listed consumers at a plant
2. Consumer List enables the agent to review the consumer consumption history in terms of the previous reading values and the units consumed

3.8.7. Meter Reading Review

Functionality

• The Meter Reading Review Section displays the number of pending meter readings reviews, plant wise
• The meter reading process is completed by agents at the beginning or end of a month to record the electricity consumption of households that do not have a smart meter

Key Users

Designation	Main Purpose	Example Use Case
CSA	To assess the number of consumers who are yet to undergo the meter reading	Assessing the number of completed reading reviews in a month
Cluster In-charge	To conduct a review on the consumers whose meter readings are still pending	Assessing the number of pending reviews within the cluster
State In-charge	Same as Cluster In-charge	Assessing the number of pending reviews at a plant

Page Details

1. Meter Readings Approvals are shown in a tabular column with relevant data given plant wise
2. Green Rows aggregate the data for each cluster they represent
3. Total Bar aggregates the columnar data

   Tapping onto a particular plant will give the user a functionality that is only available after the 24th of every month

3.8.8. TERMS Status

Functionality

• Gives access to smart TERMS meter data
• The user may remotely switch customer meters on and off from here

Key Users

Designation	Main Purpose	Example Use Case
Operator	To access information about and control of a customer’s meter	Investigating why a customer meter may have tripped off – e.g. they are deactivated
Technician	Same as Operator	Switching a meter on or off
CSA	Same as Operator	Same as Technician
Cluster In-charge	Same as Operator	Same as Technician
State In-charge	Same as Operator	Same as Technician

Page Details

1. Plant Selection must be made for the customer list to show
2. Customer List of a particular plant

• Red - Inactive customer
• Green - Active customer

3. Search Icon used to filter the consumer list by typing in a name or meter number

Tapping a customer redirects to that meter’s meter control page, shown in the next screenshot

1. Customer Information provides relevant information on the customer and the assigned TERMS meter
2. Meter Status can be changed by tapping ON, OFF or the Reset button

3.8.9. Battery Maintenance

Functionality

• The Battery Maintenance Section gives an overview on the battery banks at every plant
• The section allows the user to switch the battery pack on or off

Key Users

Designation	Main Purpose	Example Use Case
Technician	To change the state of a battery bank	Switching the battery status of a plant between on and off
Cluster In-charge	Same as Technician	Same as Technician
State In-charge	To check which batteries are online	Creating a report on the number of battery packs available at each plant

Page Details

1. Search Icon can be used to filter out the list of plants shown
2. Filter Bar selects a particular plant and time period
3. Plant List displays relevant information on the battery status of each plant

Tapping on a plant tab will redirect the user to the plant’s battery bank control page, explained in the next screenshot

1. Battery Bank Status can be used to switch a battery bank at the plant on and off