4.12. FAQ

How do I contact the local company representative?

• Their number is shown in the Main Menu.
• In an emergency, you should visit the mini-grid plant in person, and the plant operator will assist you.

How do I check my past payments?

• From the home screen Dashboard, select Billing and Payment Detail.
• This shows a complete searchable list of all past transactions.

What do I do if my connection unexpectedly cuts?

• Check the Notifications page for any messages about planned electricity outages.
• Check your balance from the Amount Payable page -- if you have not paid your bill, your connection may be cut automatically.
• Log a service request through the Service Request page by entering the details of the problem, and a company agent will be notified.

Can someone get a connection without the smartphone app?

• Anyone can request a new connection for themselves or for someone else through the smartphone app.
• A company representative will also be happy to assist in creating an account and registering new users.