A. Glossary

A.1. Terms and Acronyms

Term	Acronym	Definition
Activation charge	ACT	Connection downpayment billed to new customers
Diesel generator	DG	Electricity generators which run on diesel fuel
Dispatch		Energy (kWh) fed into the plant’s distribution network
Electricity charge	CHG	Bill amount for electricity consumption
Energy efficient device	EED	An electrical appliance that may be offered by the company to customers as part of a scheme
Equated monthly instalment	EMI	Monthly payments made against a loan or deferred charge
Generation		Energy (kWh) generated by energy sources (solar panels + DG)
Kilowatt	kW	A standard unit of power or load, equal to one thousand watts
Kilowatt-hour	kWh	The energy equivalent to one kW operating for one hour
Maximum power point tracker	MPPT	A device used to modulate the output of a solar array
Micro-enterprise development	MED	A small business supported by the company
Mini-grid Communications and Operations Management Suite	MCOMS	A set of electronic tools for mini-grid operators to improve their business performance
Point of sale	POS	Cash collection from customers in person by field agents
Turnaround Time	TAT	The amount of time taken by field agents to respond to and resolve a customer service request
Watt	W A	standard unit of power or load

Tapping: the user should may on a particular area to explore the functionality

Scroll: the user may scroll up-down to explore the page

Data Entry: the user may fill in data to update the information on the application

Down: Direction in which the page would move on scrolling

Left-Right Navigation: the may user swipe left or right to navigate through a functionality

Rotate Screen: Insists the user to rotate the screen to view the given page